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NO
SMOKING IN VILLA ST. JOHN!
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Smoking
is not allowed in Villa St. John. Guests
may smoke outside on the balconies or on the
grounds. Guests who smoke indoors at Villa St.
John will be charged a fee of $500 plus $150 per
contaminated room to cover the cost of cleaning
such room(s). We are serious about this -
one of our owners is asthmatic and cannot stay in
a room in which people have been smoking.
Obviously, no drugs or hazardous materials are
allowed on Villa property.
PAYMENT POLICIES
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Reservations
and Confirmation A
50% deposit of gross rental plus the U.S. Virgin
Island's hotel tax (8%) is due 10 days after
verbal confirmation of the reservation. When
deposit is received, a written confirmation will
be mailed, emailed, or faxed.
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Payment Methods
We accept Visa,
MasterCard, American Express, Discover, Check &
Money Order.
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Final
balance is
due 60 days prior to travel date.
EXCEPTION: final payment for
Thanksgiving/Christmas/New Years is due 120 days
prior to arrival.
If reservation is made less than 60 days before
arrival, total payment is due no later than 5 days
after verbal confirmation of reservation.
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Mailing
address for payments:
Make
checks payable to:
St. John Villa LLC.
Mail them to:
St. John Villa LLC
C/o Susan Durham
7076 Glanamman Way
Warrenton, VA 20187
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Damage
Deposit A
$1,000 security deposit is required. This is
to be paid by a separate check at the same time as
the 1st rental payment is due and will be held
until all charges are cleared (generally 30 - 45
days).
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Capacity
of Villa The
total number of guests permitted in the Villa
anytime is restricted to the number of guests who
have been scheduled and who have paid. If
additional guests stay over the number scheduled,
$500 per additional guest will be charged, part of
which may be taken from the deposit.
* The standard
capacity of the Main Villa is 8; up to 12 guests
may stay in the Main Villa, at a cost of an
additional $500 per guest over the standard
number.
*The standard
capacity of the Small Villa is 4; up to 6 guests
may stay in the Small Villa, at a cost of an
additional $500 per guest over the standard
number.
* Up to two children
who sleep in cribs may stay at no cost if both
Villas are rented. However, this must be scheduled
when the reservation is made.
CANCELLATION
POLICIES
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In the
event you cancel your reservation for any reason,
you are still responsible for your full rental
amount unless a replacement rental is obtained for
Villa St. John.
Should you cancel for any reason and if we ARE
able to find a replacement rental, we will refund
whatever you have paid prior to the cancellation
less 15% of the full rental rate as a service
charge. If you cancel less than 90 days before
your reservation date, the service charge will be
25% of the full rental rate.
No monies will be refunded unless a replacement
rental is obtained.
Trip
Cancellation Insurance We strongly
recommend that you purchase trip cancellation
insurance. No shows, late arrivals, changes in
the number of persons in your group after arrival,
and early departures are all non-refundable. No
refunds will be granted unless there is a serious
problem with the Villa that cannot be fixed in 24
hours.
HURRICANE POLICY
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Hurricane season is from June 1 – November 30. If a hurricane is threatening the island during your stay, we reserve the right to ask you to depart early. The guest is responsible for all additional charges related to any act of nature. In the event of a hurricane or any natural disaster during you vacation, the staff will assist in any way possible, but is not responsible for anything that may result.
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Traveler’s Cancellation Insurance is STRONGLY ADVISED, as there is no refund for weather, or any acts of nature. Retained monies will be credited toward a future reservation for the same villa if completed within 6 months. If you must evacuate the villa prematurely, the prorated value will be credited toward future travel at the same property within 1 year of evacuation date.
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Travel Insurance Companies (provide for convenience only, no recommendation is made regarding any insurance company):
• Global Care (800) 799-1017
• CSA Vacation Guarantee: (800) 348-9505
• AIG Travel Guard: (800) 826–4919 or (800) 826-1300 (www.travelguard.com)
RETURNING YOUR SECURITY DEPOSIT
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Smoking
is not allowed
in Villa St. John. Guests who smoke indoors at
Villa St. John will be charged a fee of $500 plus
$150 per room to cover the cost of cleaning
"contaminated" room(s).
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Phone
Calls: Local calls are free, and you do not
need to use an area code. For long distance calls,
guests are to use their own credit card; if any
long distance calls are charged to the house
number, the cost will be deducted from the deposit
before it is returned.
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Damage
to the Villa or Furnishings: Guests are asked
to treat the Villa and its indoor and outdoor
furnishings with care, as in their own home.
Much furniture in both villas is new. Guests are
expected to use coasters on the furniture and not
to place heavy or rough items on the furniture. In
bedrooms, keys and hard/sharp objects should be
placed on the mats on the dressers set there for
that purpose. If furniture or furnishings get
broken or missing, or if there is damage beyond
normal wear and tear to the Villa or its
furnishings, we will deduct from the deposit an
amount that will allow us to replace the
broken/damaged/missing item.
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Pets
are not allowed in Villa St. John.
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Orderliness
of the Villa: Generally, new guests arrive a
few hours after "old" guests depart.
This means that cleaning and getting the Villa
ready for the new guests must be done quickly.
Hence, guests are asked to leave the Villa in an
orderly manner. Please load the dishwasher with
dirty dishes and run it as you leave. Please leave
used linens in the bedrooms. Rearranging the
furniture or removing any items from the Villa is
prohibited. Guests will be charged for broken or
missing items, and will be charged an additional
fee for cleaning if the Villa is left in a state
that requires additional cleaning or repairs.
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Your
Security Deposit LESS ANY EXTRA CHARGES will
be returned to you as soon as the telephone bill
is received and cleared for the period in which
you stayed in the Villa; any deductions will be
explained.
LIABILITY
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St.
John Villa LLC assumes no liability for property
loss or damages, nor liability for injury,
accidents, or delays to guests. Furthermore,
guests are responsible for Villa St. John during
occupancy, and must lock the Villa's windows and
doors securely when not on the premises, and must
conduct themselves in a judicious and responsible
manner.
Transportation (airlines, ferries, charter
vessels, rental cars, and taxis) is supplied by
providers who operate independently of St. John
Villa LLC. We assume no responsibility, therefore,
for any loss, injury, or damage to person or
property because of the acts of the transportation
providers.
Furthermore, guests are responsible for the villa during occupancy, and must lock all villa windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. We reserve the right to refuse service to anyone at our complete discretion.
ARRIVING AND LEAVING VILLA ST. JOHN
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Check-in
time is 3:00 pm or later.
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Check-out
time is 10:00 am or earlier.
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Information
about ferry schedules can be obtained online at www.st-thomas.com/week/ferries.html.
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The
passenger ferry runs from Red Hook in St. Thomas
to Cruz Bay and back. The first boats leave Cruz
Bay at 6:00 and 7:00 am. The first boats leave Red
Hook at 6:30 and 7:30 am. Then, boats leave every
hour on the hour both ways. The last boat leaves
Cruz Bay at 11:00 pm, and Red Hook at midnight.
The ferry takes about 15 to 20 minutes.
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A
passenger ferry also runs from Downtown St. Thomas
(Charlotte Amalie) to Cruz Bay and back; the trip
takes about 45 minutes in each direction. The
first of these ferries leaves Cruz Bay at 7:15 am;
the last at 3:45 pm. (Check the schedule for
details.)
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There
are also two car ferries that run from Red Hook to
Cruz Bay every half hour starting at 6:15 am and
ending at 7 pm. (Please recheck this schedule
information for schedule changes.)
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Our
Villa Manager will meet you at the
ferry dock when you arrive on St. John. Please
contact our manager with information about your arrival
time on St. Thomas or other arrangements so she
can meet up with you to give you the key to the
Villa, explain procedures, etc. Please refer
to the bottom of this document for our manager's
contact information.
HOUSEKEEPING AND SERVICES AT THE VILLA
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A Villa
Manager is on call if assistance is
needed or a problem occurs. Please refer to
the bottom of this document for our manager's
contact information.
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Mid-week
Housekeeping Service The Villas are cleaned
before new guests arrive. Our housekeeping staff comes mid-week to tidy up.
On Wednesdays, fresh linens
are put out. Additional cleanings may be
purchased.
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Service/Repairs
From time to time, maintenance personnel must stop
by the Villa to make repairs. Every effort is made
not to disturb guests, but on occasions a
repairman must enter the Villa when guests are
there. If a maintenance problem is
noted, please inform the Villa Manager immediately.
Every attempt will be made to repair the problem
promptly; however, please remember that some parts
must come from "off island" and can
result in delays.
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Pool
Service and Grounds Maintenance Pool service
and grounds maintenance occurs weekly.
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Power
Outages Occasionally, St. John suffers from
power outages. Should this occur, flashlights are
available for the use of guests. Please do
not flush toilets or use electricity during these
periods.
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Water
Conservation and Water Problems Water
conservation is an important part of life on St.
John. Some water is hauled in from St. Thomas, but
mostly rainwater is collected in cisterns under
the house. PLEASE USE ONLY WHAT YOU NEED.
We sometimes experience water shortages and beg
your indulgence. If the house has no water, please
call the Villa Manager. It
may just be that we need to switch cisterns.
GATHERINGS AT THE VILLA
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Villa
St. John is rented to family groups and
responsible adults only; absolutely NO house
parties or functions such as weddings, meetings,
or parties involving outside individuals are
allowed without advance WRITTEN permission from
the owners or the Villa Manager. Guests shall be
sufficiently quiet and peaceful so as not to
disturb other residents of the neighborhood.
CONSTRUCTION AND NOISE
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St.
John is experiencing a large amount of growth,
resulting in construction at different locations
around the Island, including Chocolate Hole Bay. Work
generally begins at 7:00 am and ends by 3:30 p.m.
weekdays and as such we do not offer refunds for
construction related issues. We appreciate your
understanding of this situation.
VILLA MANAGER CONTACT INFORMATION
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